Credit Cards & Debit Cards
We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is only authorized at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number. Once the order has been process the credit card will be charged.
Pre-authorizations
You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don't worry, we will never attempt to capture these funds under any circumstances.
Backorders
If you order an item that is temporarily unavailable from the manufacturer, we authorize payment at the time of purchase. You will receive an email notice or phone call about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email or at 708-417-1657 (M – F 9AM – 5PM CT). We will be happy to recommend an alternative style or simply void the authorization for your purchase. As always, we are happy to help!
Declined Payments
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
- General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
- AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
- Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.
- Billing and Shipping Address must be the same. We do not ship to locations other than the billing address. Please call if you need your product shipped to a different address.
Having trouble checking out? Don't hesitate to contact our customer relations department at 708-417-1657 or (M – F 9AM – 5PM CT). You can also reach us via e-mail.